This Privacy Policy explains how Mayz (“Mayz”, “we”, “us” or “our”) collects, uses, and protects your information when you use the Mayz mobile application and this website (together, the “Service”). Mayz is a marketplace that connects customers with local service providers.
By using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.
1. Who we are
The data controller responsible for your personal information is Mayz, located in Lebanon. For any privacy questions or requests, contact us at contact@mayz.info.
2. Information we collect
We collect the following categories of information to operate the marketplace:
| Category | Examples | Why we collect it |
|---|---|---|
| Account & identity | Name, email address, phone number, password | To create and secure your account |
| Profile information | Profile photo, bio, services offered, service area (for providers) | To display your profile to other users |
| Location data | Approximate or precise location (with your permission) | To match customers with nearby providers |
| User content | Messages, listings, requests, ratings, reviews, photos you upload | To enable the core marketplace features |
| Usage & device data | Device model, operating system, app identifiers, IP address, log and crash data | To operate, secure, and improve the Service |
3. How we use your information
- To create, operate, and maintain your account and profile.
- To connect customers and service providers and enable bookings and communication.
- To personalise your experience and show relevant local services.
- To send service-related notifications and, with your consent, updates.
- To keep the Service safe, prevent fraud and abuse, and enforce our Terms.
- To analyse usage and improve our features and performance.
- To comply with legal obligations.
4. How we share information
We do not sell your personal information. We share it only as follows:
- Between users: when you connect with another user, limited profile details (such as your name, photo, and messages) are shared to make the service possible.
- Service providers we rely on: trusted third parties that help us run the Service, which may include cloud hosting, analytics and crash reporting (for example, Google Firebase), push-notification, and map/location providers. These parties may only process data on our behalf. [Confirm the exact list so it matches your store Data Safety / privacy labels.]
- Legal reasons: where required by law, regulation, legal process, or to protect the rights, safety, and property of Mayz, our users, or the public.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.
5. Data retention
We keep your personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we delete or anonymise your personal data within a reasonable period, except where we must retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.
6. Your rights and choices
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at contact@mayz.info.
7. Deleting your account and data
You can request deletion of your account and associated personal data at any time. See our Delete My Account page for step-by-step instructions, or email contact@mayz.info.
8. Security
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children’s privacy
Mayz is not directed to children under the age of 13 (or the minimum age required in your country), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us and we will delete it.
10. International data transfers
Your information may be processed and stored in countries other than your own. Where we transfer data internationally, we take steps to ensure it receives an adequate level of protection.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here and revise the “Last updated” date above. Significant changes may also be communicated in the app.
12. Contact us
If you have any questions about this Privacy Policy or your data, contact us at:
Mayz
Email: contact@mayz.info